On the Ward
During your time on the ward you will be looked after by a range of healthcare professionals including nurses, doctors, midwives, physiotherapists, occupational therapists, dietitians, speech therapists and social workers. For your safety you will be asked to wear a patient identity wristband at all times during your stay. During your admission you may be asked to move. Staff will try to minimize any disruption to you.
We will aim to care for you in same sex bays in wards, with separate sanitary facilities for men and women. However, as a result of emergency admissions or in some specialist services and critical care areas, it is sometimes necessary to care for male and female patients in the same ward.
Enquiries on how I am doing
Your family, carers and friends will want to know how you are. As information about your illness is confidential it will not be given to anyone, except those involved in your care, without your permission. Relatives should select one person to be the spokesperson for the family so that nursing staff do not have to give information to many relatives, which can be time consuming. Enquiries by phone should be kept to a minimum and should not be made early in the morning or late at night. Limited information only is given by phone. Wards have a direct dial number, please ask your nurse in charge for this number.
Your family may want to speak to one of the doctors involved in your treatment and care. They should ask the nurse in charge of the ward to make an appointment for them with the appropriate doctor. Our staff will only speak to your family about your treatment with your permission.
Meal times may vary slightly but generally are:
Evening Meal 4.45-6pm
The Trust has a ‘Protected Meal Times Policy’ which means that there are no nonurgent patient visits during meal times. This gives staff more time to assist patients who need help with eating and gives patients time to eat their meals without being disturbed.
Only relatives/carers who are actively assisting in your care or are requested by members of staff are permitted to the ward during meal times.
A choice of meals is available which patients can select from the daily menu card. Please advise staff if you have any special dietary needs e.g. diabetic, vegetarian, Halal, or Kosher. Patients with special dietary needs will be referred to the dietitian.
To minimize the risk of food related illnesses we discourage, you and your visitors from bringing food into the ward. Please speak to ward staff before accepting any gifts of food as this may affect your treatment.
Advice to Help Prevent Falls in Hospital
The Royal College of Physicians has developed a new booklet for older patients, their families and carers to help reduce the number of falls that occur when in hospital. Click to view the booklet or checklist.
Reducing the risk of Infection
You can help reduce your risk of infection by:
• Keeping your hands and body clean.
• Using hand gels provided on the ward.
• Bringing a packet of moist hand wipes into hospital with you to ensure you can always clean your hands.
• Washing your hands before eating or drinking.
• Washing your hands after using the toilet/commode.
• Asking staff to wash their hands/use hand gel.
• Asking your visitor not to sit on your bed or to touch any medical equipment, drips, drains or medical dressings.
• NOT leaving the ward with any piece of medical equipment attached, e.g. drip stand, chest drains due to infection control and health and safety reasons.
The Trust is committed to protecting the health of its staff, patients, visitors and services users and operates a Smoke Free Policy in its buildings. Acute Hospital sites have implemented a smoke free zone stating that smoking is not permitted within 10 metres of hospital buildings. Smoking at the entrance to the Hospital impacts on those entering the building; in addition smoke can enter the building which affects patient care and staff health.
In addition smoking in this area can obstruct access to the building and creates litter and extra cleaning costs. A smoking shelter has been provided adjacent to car park 1.
Stopping smoking before coming into hospital is one of the most important changes you can make to improve your health. Stopping smoking can shorten your hospital stay and reduce the risk of developing complications during & after surgery. Giving up smoking can also speed up your healing and recovery.
To ensure high quality care all patients are encouraged not to leave the hospital ward. Nicotine Replacement Therapy is available on request as appropriate, to support patients experiencing nicotine withdrawal. Help and support to quit smoking is available from Smoking Cessation Specialists within the Hospital and Outpatient clinics.
Smoking Cessation Clinics:
Armagh and Dungannon
028 3741 2501 / 3741 2521
Craigavon Area Hospital
028 3833 4444 ext 2963
Craigavon and Banbridge
028 3834 4973 / 3831 1487
Daisy Hill Hospital and patients with Chronic Disease
07879 997 814
Newry and Mourne
028 3083 4256
Use of Mobile Phones/Cameras/Video
You are asked to respect other patients when using mobile phones in wards. Calls should be kept to a minimum and not disrupt the rest and recuperation of other patients. Photographs/videos taken on mobile phones/ cameras/ video/ laptops can only be done with the explicit consent of those involved and the staff on the ward and must not be used in any public forum without this consent having been given.
A willingness to respond to cultural and religious needs is important to overall care. Our staff will always try to accommodate individual requirements where possible in relation to eating practices, ways of prayer, as well as other aspects of life.
Staying with you
Limited facilities are available for relatives to stay overnight with very ill patients and with children. Relatives staying overnight are asked to be considerate of other patients’ needs and asked to take care not to disturb other patients. Please discuss with ward staff.
Behaviour of Patients/Visitors
The Trust has a zero tolerance approach to violence/aggression towards our staff. If patients or their visitors display inappropriate behaviour this will be discussed with them and if necessary they will be asked to leave. Trust security and/or the police will be called if required.